Reviews tell you what’s wrong. Reputae makes sure it gets fixed.
Know what guests are saying across every outlet, act on it the same day, and stop the same complaint coming back.
The problem
Reviews pile up across outlets and platforms. The same complaint shows up again and again. By the time anyone connects the dots, the rating has already moved.
What changes
01
Every guest heard.
Nothing slips through, at any outlet.
02
Fixed at the source.
Complaints become owned actions on the floor, not a report someone skims.
03
Patterns, not noise.
See what keeps coming back, and where, before it costs you.
How it works
From review to fixed.
Step 1
Every review, one place.
Reviews from all your outlets, side by side, with AI sentiment and complaint themes.
Step 2
Turned into work.
Each review becomes a ticket with a reply deadline and an AI-drafted reply, and complaints become tasks with owners.
Step 3
Tracked across the group.
A daily brief for every outlet, scorecards, and recommendations from recurring complaints.
Hear from more guests, while they’re still at the table.
More reviews
A QR code on every table. Guests share how it went in seconds, and every guest is warmly invited to post their review publicly, so your reviews reflect every night, not just the worst one.
Real-time insight
Feedback arrives during the meal, not days later online. Issues are flagged to the outlet while there is still time to make it right.
Everything included
Everything your teams need, in one place.
One review inbox
Every outlet’s reviews in one place, filtered by brand, outlet, date or sentiment.
AI sentiment and themes
Know what each review is about without reading every one.
Reply deadlines
Every review becomes a ticket with a clock, so nothing waits too long.
AI-drafted replies
A considered first draft for every review, ready to edit.
Department checklists
Tracked live — on time, in progress, delayed, missed — with photo proof.
Tasks with owners
Assigned to a person, approved, and followed through.
Daily brief
A short read on every outlet, every day.
Scorecards and recommendations
Where each outlet stands, and what to fix first.
Works on any phone
Built for the floor, not just the office. Installs to the home screen.
Who it’s for
One platform for every level of the team.
- The whole group
Owners
One honest view of the whole group.
- Every outlet
Ops heads
Know which outlet needs you today.
- Their outlet
Outlet managers
A short, clear list of what to fix.
- On the floor
Outlet staff
Daily checklists and operational data, filled in from the floor.
Live
Live across multiple outlets, pan-India. And counting.
Know what guests are saying across every outlet, act on it the same day, and stop the same complaint coming back.